By placing an order, you confirm that you have read, understood, and accepted our policies.
If you are not completely satisfied with your purchase, contact our customer service team to initiate a return, refund, or replacement. We're here to assist you with the best possible solution!

We guarantee a refund or replacement for the following cases:
1. Orders that do not arrive within the promised delivery window.
2. Products that are defective, damaged, or incorrect.
3. If you are dissatisfied with the product, returns or exchanges are accepted within 30 days of receipt, provided the product is in new condition.

You can modify or cancel your order within 4 hours after placing it. After this period, the order enters production and can no longer be modified. Ensure the correct size and style are selected before checkout. Returns or refunds are not accepted for incorrect size/style choices, but we offer size charts to assist you.

To request a return or refund:
1. Contact our customer service team with your order number.
2. Provide a photo of the item showing the defect, damage, or incorrect details (if applicable).
3. We will review your request and offer one of the following:

• Replacement - A new item will be shipped free of charge.
• Voucher - A credit code for future purchases of equal value.
• Full Refund - Refund to your original payment method.

For most cases, you do not need to return the item. Instead, we provide a free replacement.
If a return is required, we include a prepaid return label in your package. Please ensure the item is returned in its original condition within 30 days.
Contact our customer service team for further instructions.

Refunds are processed within 7-10 business days after the request is approved. The exact timing depends on your bank or card issuer. If you do not receive the refund within this period, please contact your bank for updates.

What types of refunds do you offer?
We offer refunds via PayPal or the original payment method used for the purchase.
How long will the refund take?
Refund processing times depend on your bank or payment provider. Most are completed within 7-10 business days.
What if the account/card is no longer active?
Contact your bank to arrange an alternative solution.
Can the refund be sent to a different account?
No, refunds are sent to the original payment method for security reasons.

We accept returns for both defective and non-defective products within 30 days of receipt, provided the item is in new condition. For returns:
- A prepaid return label is included in your package.
- Returns are free of charge.
- Refunds are processed within 30 days of receiving the item.
Contact our customer service team for assistance.

Email: [email protected]

Phone: +84982350930