ExploreFrequently Asked Questions

Answered all frequently asked questions, Still confused? feel free to contact us.

How do I place an order?

Choose your preferred style, size, and color on the product page, then click the 'Add To Cart' button. Follow the simple checkout process to complete your order. Once completed, we’ll prepare your items and notify you when they are on their way!

How can I track my order?

You can track your order by logging into your account and checking the order status. A tracking number will also be provided in the shipping confirmation email for your convenience.

What is the estimated delivery time for my order?

Delivery times vary depending on your location. Domestic orders typically take 4-10 business days, while international orders may take longer.

What should I do if my order is delayed or lost?

If your order is delayed or lost, please contact our customer support team with your order details. We will investigate the issue and work to resolve it as quickly as possible.

I placed an order, but I haven't received my confirmation email. What should I do?

First, check your spam or junk folder. If you still can't find the email, please contact our customer support team, and we’ll assist you in confirming your order.

What currency are your prices listed in?

All prices on our store are listed in US dollars (USD).

Can I cancel or modify my order after placing it?

You can cancel or modify your order within 4 hours of placing it by contacting our customer service team. After 4 hours, we’ve likely started processing your order, and changes may no longer be possible. To cancel or modify your order, provide your order number along with the details of the items you'd like to cancel or change, and we’ll do our best to assist you.

When will I receive my package?

Each item on acmchic.com is custom-printed for you. Production takes 1-3 business days before shipping. Please note that popular items may take longer to ship. Estimated US shipping times: Standard Shipping (UPS) - $5.99 per item ($7.99 for hoodies and sweatshirts).